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Release Notes

v9.7.0.0 (June 20, 2017) fix: an error could occur when installing on certain setups with large...

Created 3 years ago
Last updated 2 years ago

Upgrading CUCM

After upgrading CUCM to a newer version, follow these steps: Update CUCM version ( PBXs?...

Created 3 years ago
Last updated 2 years ago

TCP/UDP Ports

In the System > TCP / UDP Ports page you can configure which ports the application will use. P...

Created 3 years ago
Last updated 2 years ago

Replay Calls

Replay Calls is the main user page. From here you can play and search recordings and access the c...

Created 3 years ago
Last updated 2 years ago

Cryptography

Cryptography allows the encryption of the recorded calls with the use of imported or self-generat...

Created 3 years ago
Last updated 2 years ago

Storage Volumes Best Practices

The following guide outlines some considerations to take into account when setting up your record...

Created 2 years ago
Last updated 2 years ago

Classifier

The classifier is a back-end mechanism that looks at a call's properties and then compairs them a...

Created 2 years ago
Last updated 2 years ago

Storage Volumes

The Storage Volume page allows to set the folder where the calls are stored. You can add new fol...

Created 3 years ago
Last updated 2 years ago

General Tab

The General tab allows you to set the name and description of a node, as well as select which nod...

Created 2 years ago
Last updated 2 years ago

Software Update

Software update page, availble from System | Software Update, displays information about your cur...

Created 3 years ago
Last updated 2 years ago

Install and Activate Adobe Flash Player

The most appropiate approach is to go to Adobe Flash Player Downloadand follow the instructions t...

Created 3 years ago
Last updated 2 years ago

E-mail Notifications

In the Email Notifications tab you can add addresses to which emails will be dispatched as soon a...

Created 3 years ago
Last updated 2 years ago

Global Settings

Tags represent an additional method to classify calls and to give special attributes to selected ...

Created 3 years ago
Last updated 2 years ago

Filters

CallReplay can associate call or video records with a specific item category (e.g. a user, custo...

Created 3 years ago
Last updated 2 years ago

CDR Verifier

The CDR Verifier module is designed to fetch information from the CDR Analysis and Reporting info...

Created 2 years ago
Last updated 2 years ago

Interfacing with CallReplay

CallReplay uses an embedded Postgres 9.0 database. To connect to it you can use PgAdmin III (Star...

Created 3 years ago
Last updated 2 years ago by Burceanu Gabriel

Version 8.0

8.3.0.2 (Aug-2016) NEW: Do Not Record service button FIX: 1-way media only in Forked FIX: Res...

Created 3 years ago
Last updated 2 years ago

Tags and Customers

The Tag and Customer category types can be used to classify calls for a better oranization of rec...

Created 2 years ago
Last updated 2 years ago

Category Tree

Users and departments are managed in a category tree which allows inheritance for permissions and...

Created 2 years ago
Last updated 2 years ago

Category Tree

Users and departments are managed in a category tree which allows inheritance for permissions and...

Created 3 years ago by Rares
Last updated 2 years ago
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