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Storage Volumes Best Practices

The following guide outlines some considerations to take into account when setting up your record...

Created 2 years ago
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Classifier

The classifier is a back-end mechanism that looks at a call's properties and then compairs them a...

Created 2 years ago
Last updated 2 years ago

General Tab

The General tab allows you to set the name and description of a node, as well as select which nod...

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CDR Verifier

The CDR Verifier module is designed to fetch information from the CDR Analysis and Reporting info...

Created 2 years ago
Last updated 2 years ago

Tags and Customers

The Tag and Customer category types can be used to classify calls for a better oranization of rec...

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Category Tree

Users and departments are managed in a category tree which allows inheritance for permissions and...

Created 2 years ago
Last updated 2 years ago

Records Evaluation

The questionnaires are accessible in recordings list through extended actions menu Replay Calls ...

Created 2 years ago
Last updated 2 years ago

Call Encryption

Overview We value your privacy, so we introduced an OpenPGP public key encryption of recorded ca...

Created 2 years ago
Last updated 2 years ago

Phone Service

Using the IP Phone Service The IP Phone Service allows users and managers alike to benefit from ...

Created 2 years ago
Last updated 2 years ago

Android Recorder

Overview CallReplay Recorder for Android allows you to record calls you make on your Android pho...

Created 2 years ago
Last updated 2 years ago

Localization

Requirements For creating a custom localization of CallRecorder you need at least version 7.1.10...

Created 2 years ago
Last updated 2 years ago

Browser Logs

     

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Service Debug Settings

    To configure debug: Go to Help > Service Debug Settings. Change configuration accor...

Created 2 years ago
Last updated 2 years ago

Send Logs

RAI Software is dedicated to its customer and willing to deliver best user and business experienc...

Created 3 years ago
Last updated 2 years ago

Manual

CallReplay comes with two manuals available in HTML format, both providing detailed information a...

Created 3 years ago
Last updated 2 years ago

Change Password

CallReplay allows you to change your password or PIN at any time. Change Login Password If some...

Created 3 years ago
Last updated 2 years ago

Log Out

It is recommended that when you no logger need access to CallReplay to log out the application. ...

Created 3 years ago
Last updated 2 years ago

About

The About page provides detailed information about CallReplay version installed, along with all d...

Created 3 years ago
Last updated 2 years ago

Version 9.0

9.0.0.55 (September 23, 2016) FIX: recorder doesn't start if Jetty debug log is enabled 9.0.0...

Created 3 years ago
Last updated 2 years ago

Version 8.0

8.3.0.2 (Aug-2016) NEW: Do Not Record service button FIX: 1-way media only in Forked FIX: Res...

Created 3 years ago
Last updated 2 years ago
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