Replay Calls is the main user page. From here you can play and search recordings and access the call details page for each recording. Video recordings can also be accessed from here
From the top menu choose Replay Calls:
In the Replay Calls menu you can see by default all calls recorded today. They can be found in the All folder on the left and distributed among the users.
Note: You can only play the calls that your user account has permission to playback.
Next we will show you how to listen to your calls. Click on speaker icon and a new window will appear, as shown below:
Replay Calls >Audio Player
From here you can Play your selected call by pressing the highlighted button.
Notice the caller ID's, first the caller then the called, the start date&time and the duration.
In addition to listening to recorded calls, if a call has an associated video recording, shown by a blue-lit film icon, you can click on it to view the video recording with the call's audio.
Replay Calls > Video Player
This will open the Video Player window, which displayes the time, date and the parties involved with the associated call.
If a call is in progress it can be monitored. For this, press the speaker button and the following window is shown:
Replay Calls >Audio Player
Properties of the call
Click on the details icon and choose Properties, or double-click a call. A window will appear, as shown below:
Replay Calls >Call Properties
Here you can view the call/video details, view/change the call's category, set description of call or export the call to email or to disk using wav or speex format.
You can assign more users/categories to a call
In the text box enter the description you want. Then click the Save button.
Quick Save - Mailing
The options presented are Save Call or sending it by E-mail using the Wav or the Speex format.
|Wav||(Waveform Audio) A common audio uncompressed file format for Windows computers (.wav). It has the advantage of being played by any Microsoft Windows sound application, the disadvantage being that it is uncompressed, thus, very large.|
|Speex||A free software speech codec designed for VoIP which provides very good quality speech and low bit rate, thus, occupying less disk space.|
External Numbers - Customers
Phone number can be added/assigned to a customer. For this, click on exclamation mark and choose Add to Customer
Replay Calls > Add to Customer
You can select an existing customer or add a new one.
In the Replay Calls page you can search recordings
You can add filters to the selection tool by clicking the ... button so you may customize your search.. After you finish the filter, press Refresh.
Created 3 years ago
Last Updated 2 years ago