CallReplay offers full integration with Memolith, that is a component that let you record the desktop. By this you can see what happened on the screen while the agent was talling on the phone.
You can deploy Memolith on any number of user desktops and then choose from within CallReplay to record the respective desktop when a call is placed (or to always record). Memolith will record the desktop and then upload the resulting videos to CallReplay, from which you can see a list of calls and their associated videos.
Memolith runs as a background service.
Created 3 years ago
Last Updated 3 years ago