With CallReplay you have the ability to evaluate any call whether it happens in real-time (active call), whether it is a record of a call/conference or screen record. This can be achieved through customized templated questionnaires ('quality standards') which can be linked with a particular call.
Templated questionnaires ('quality standards') represents a set of questions that have predefined answers and which can be grouped into various categories depending on your particular needs.
Created 3 years ago
Last Updated 3 years ago