Tags represent an additional method to classify calls and to give special attributes to selected calls. By using the filters, you determine which calls are assigned to a tag, irrespective of any other category they may be assigned to (another tag, or user).
By setting the recording policy you may alter the recording behaviour of a certain call to a user (for example recording all calls from specific external numbers, irrespective of the policy that may otherwise apply).
Setting up the Email Notifications enables you to send emails when such a call starts and ends, so you can, for example make sure e-mails are sent to the appropriate persons when important calls are being made, irrespecrive of the usual settings.
Calls assigned to such a tag can also have different retention policy settings.
Created 3 years ago
Last Updated 2 years ago