CallReplay Recorder for Android allows you to record calls you make on your Android phones. Since the space available to store these recordings can be very limited, you can upload them on CallReplay Cloud Server.
For this, you need to have an account on a CallReplay Cloud Server. If you intend to use the public CallReplay Cloud Server located at Cloud CallReplay Administration please follow the next step.
If you want to use a custom installation of CallReplay Cloud Server, please skip to the 'Configuring phone to upload calls' section.
The minimum supported version is Android 2.3.3.
For the best experience with Cloud Server, you need a Flash enabled desktop/laptop/tablet browser. The cloud application is not optimized for mobile phone screens.
In this manual, the terms 'tenant', 'tenant account', 'cloud account', 'organization' all refers to the cloud space created in CallReplay for your organization. 'Organization ID' is the generated ID of this cloud space. The terms 'administrator', 'administrative user' and 'administrative account' refers to the person who has the login credentials needed to manage your tenant account (received in the e-mail specified at tenant creation). The administrator could create more administrative users for the same tenant, and also more non-administrative users.
Cloud Server Account
Using a Flash enabled browser, go to CallReplay Cloud Register page.
You need to enter at least a valid e-mail, your name, your company name and a valid web site. The trial account created this way is valid for 1 month and have 200 MB of disk space at your disposal.
You can use the same account for multiple phones, however, the trial account is valid for maximum 5 phones.
If you want to extend the validity of the account or change the available disk space or phone numbers, please contact sales or support (see CallReplay Contact).
You will receive an e-mail with subject "CallReplay Tenant" to the address provided, containing login credentials for administrative account (administrator) of this tenant
Once the account is activate you can access it through http://cloud.call-replay.com/ and providing your credentials.
If you've wondered what is the 'Request Cloud Account' item from 'Upload Server' section of settings page, it has been added for people who do not read the manual. If we've shown the link in the Android Call Recorder, most people will tend to click it and expect to work on their mobile phone. Since it doesn't, and we do not want them to type the whole address, we send them an e-mail which they can read on another computer and click the link.
Upon registering a new tenant (cloud account), you will receive an e-mail containing credentials required to access the cloud server.
Please go to 'Settings' section and click on 'Upload Server'. You will see a page like this:
'Upload Server' - cloud.call-replay.com for public CallReplay Cloud Server, your server name / IP for custom installation of CallReplay.
'Organization ID' - this is your tenant account ID; it is named 'Organization ID' to avoid confusion with administrator ID. A since you can upload calls from multiple phones on the same account.
'Password' - this is the upload password, not your administrator password. To can change this password, login to your tenant administrator account, and go to 'Headquarters / Branch Replication'. Here you can find the 'connection password' on 'Headquarters tab'.
'Use Wi-Fi' - to automatically upload calls whenever a Wi-Fi connection is available.
'Use mobile connections' - useful when a Wi-Fi connection is not available. The upload on the mobile connection can be slower and might be subject to additional fees from your mobile carrier.
'On roaming' - check this if you want to upload calls when you travel to other countries and want to upload calls. Warning: this can be costly.
'Test Upload' - click this to see if all is configured correctly.
'Delete after Upload' - check this if you want to automatically delete uploaded records from your phone - this way you make space to record other calls.
Created 3 years ago
Last Updated 3 years ago