Unified Configuration


Overview

CallReplay v9 uses a new, hierarchical system of adding new users and roles, with the possibility...


Global Settings

Tags represent an additional method to classify calls and to give special attributes to selected ...


Style

Withing the 'categories' tree can have different appearance depending on needs, but also to dist...


User

This particular tab is available only in the context of user categories and allows you to define ...


Filters

CallReplay can associate call or video records with a specific item category (e.g. a user, custo...


E-mail Notifications

In the Email Notifications tab you can add addresses to which emails will be dispatched as soon a...


Permissions

Newly created users and folders will inherit permissions from their parents. Permissions can be m...


Retention Policy

CallReplay can respond to various data retention requirements and can be configured in various wa...


Cryptography

Cryptography allows the encryption of the recorded calls with the use of imported or self-generat...


Recording Policy

Recording policy has been integrated into the new unified configuration menu, so it is now possib...


Category Tree

Users and departments are managed in a category tree which allows inheritance for permissions and...


Tags and Customers

The Tag and Customer category types can be used to classify calls for a better oranization of rec...


General Tab

The General tab allows you to set the name and description of a node, as well as select which nod...


Classifier

The classifier is a back-end mechanism that looks at a call's properties and then compairs them a...


Created 3 years ago
Last Updated 3 years ago

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