Quality


Overview

With CallReplay you have the ability to evaluate any call whether it happens in real-time (active...


Quality Standards

Before being able to evaluate real-time calls, or their recorded version, you must define quality...


Reports

To view reports containing questionnaire scores, go to Quality>Reports. Choose report type Co...


Answers

CallReplay allows the creation of custom 'answers' templates that can be bounded with a particul...


Records Evaluation

The questionnaires are accessible in recordings list through extended actions menu Replay Calls ...


Created 3 years ago
Last Updated 3 years ago

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